Remote Hospitality Guest Support Specialist

Placements24; Rustenburg; Hybrid; ZAR 220,000 - 360,000; Full time

Benefits offered by this job

Fully remote work

Health benefits

Career growth

Work-life balance

Supportive team

Job summary

Placements24 is seeking a Remote Customer Support Specialist to assist guests in a hospitality context from a home office. You will be the first point of contact, handling inquiries, resolving issues, and providing information about services and amenities for guests in Rustenburg.

Join a expanding virtual team offering flexible remote work, competitive incentives, and opportunities for growth within the hospitality sector.

Qualifications

• Proven experience in a customer service or support role, preferably within hospitality.
• Excellent verbal and written communication skills with a friendly and professional demeanor.
• Strong problem-solving abilities and empathy in challenging situations.

Responsibilities

• Respond promptly and professionally to guest inquiries via phone, email, and chat.
• Resolve customer issues and complaints effectively to ensure satisfaction.
• Provide detailed information about hotel offerings, local attractions and booking procedures.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to identify opportunities to enhance the guest experience.

Skills

Customer service

Verbal communication

Written communication

Problem solving

CRM software

Time management

Tools

CRM software

Office apps

Job description

Placements24 is seeking a Remote Customer Support Specialist to assist guests in a hospitality context from a home office. You will be the first point of contact, handling inquiries, resolving issues, and providing information about services and amenities for guests in Rustenburg.

Join a expanding virtual team offering flexible remote work, competitive incentives, and opportunities for growth within the hospitality sector.