Remote Guest Relations Specialist

Placements24; Durban; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Remote work allowance

Flexible working hours

Health insurance

Job summary

Placements24 is seeking a Remote Guest Relations Specialist to serve guests remotely, addressing inquiries, resolving issues, and ensuring an outstanding experience from afar. You will use digital tools to provide personalized service, manage feedback, and contribute to a guest journey centered in Durban.

The role requires proven customer service or guest relations experience, excellent communication and problem-solving skills, and the ability to work independently in a remote setting with a

Qualifications

• Proven experience in customer service, guest relations, or a similar hospitality role.
• Exceptional communication, active listening, and problem-solving skills.
• Proficiency with online communication tools and CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated, quiet home workspace.

Responsibilities

• Respond promptly and professionally to guest inquiries via email, chat, and phone.
• Resolve guest complaints and issues effectively, escalating complex cases as needed.
• Proactively engage with guests to enhance their experience and gather feedback.
• Maintain accurate guest records and interaction logs in the CRM system.
• Collaborate with internal teams to address guest needs and improve service offerings.

Skills

Customer service

Communication

Active listening

Problem solving

Time management

Tools

CRM software

Online chat tools

Job description

About the Role

Our client is seeking a highly motivated and customer-focused Remote Guest Relations Specialist to join their expanding virtual hospitality team, serving guests remotely. In this role, you will be the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring an outstanding customer experience from afar. You will leverage digital communication tools to provide personalized service, manage feedback, and uphold the brand's reputation for excellence. This is an ideal position for individuals passionate about service and seeking flexibility while working from their home office, contributing to the seamless guest journey managed from Durban.

Key Responsibilities

• Respond promptly and professionally to guest inquiries via email, chat, and phone.


• Resolve guest complaints and issues effectively, escalating complex cases as needed.


• Proactively engage with guests to enhance their experience and gather feedback.


• Maintain accurate guest records and interaction logs in the CRM system.


• Collaborate with internal teams to address guest needs and improve service offerings.

Requirements

• Proven experience in customer service, guest relations, or a similar hospitality role.


• Exceptional communication, active listening, and problem‑solving skills.


• Proficiency with online communication tools and CRM software.


• Ability to work independently and manage time effectively in a remote setting.


• A stable internet connection and a dedicated, quiet home workspace.

Benefits

• Competitive salary and remote work allowance.


• Flexible working hours.


• Comprehensive benefits package including health insurance.


• Opportunities for virtual training and career growth.

Contribute to a guest‑centric culture from anywhere, supporting operations linked to Durban.