Remote Customer Support Specialist (Hospitality)

Placements24; Rustenburg; Hybrid; ZAR 220,000 - 360,000; Full time

Benefits offered by this job

Fully remote work

Health benefits

Career growth

Work-life balance

Supportive team

Job summary

Placements24 is seeking a Remote Customer Support Specialist to assist guests in a hospitality context from a home office. You will be the first point of contact, handling inquiries, resolving issues, and providing information about services and amenities for guests in Rustenburg.

Join a expanding virtual team offering flexible remote work, competitive incentives, and opportunities for growth within the hospitality sector.

Qualifications

• Proven experience in a customer service or support role, preferably within hospitality.
• Excellent verbal and written communication skills with a friendly and professional demeanor.
• Strong problem-solving abilities and empathy in challenging situations.

Responsibilities

• Respond promptly and professionally to guest inquiries via phone, email, and chat.
• Resolve customer issues and complaints effectively to ensure satisfaction.
• Provide detailed information about hotel offerings, local attractions and booking procedures.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to identify opportunities to enhance the guest experience.

Skills

Customer service

Verbal communication

Written communication

Problem solving

CRM software

Time management

Tools

CRM software

Office apps

Job description

About the Role

Our client is seeking a dedicated and customer-focused Remote Customer Support Specialist to join their expanding virtual team, supporting their hospitality operations based in Rustenburg . In this role, you will be the first point of contact for guests, handling inquiries, resolving issues, and providing information about services and amenities, all from the comfort of your home office. You will play a vital part in ensuring guests have a seamless and positive experience, contributing directly to the client's reputation for outstanding service and operational excellence in the hospitality sector. This position offers the flexibility of remote work combined with the rewarding challenge of assisting travelers.

Key Responsibilities

• Respond promptly and professionally to guest inquiries via phone, email, and chat regarding reservations, services, and general information.
• Resolve customer issues and complaints effectively, ensuring guest satisfaction and retention.
• Provide detailed information about hotel offerings, local attractions and booking procedures.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to
• Proactively identify opportunities to enhance the guest experience and provide feedback for service improvements.

Requirements

• Proven experience in a customer service or support role, preferably within the hospitality industry.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and the capacity to handle difficult situations with empathy.
• Proficiency in using customer relationship management (CRM) software and standard office applications.
• Reliable high-speed internet connection and a dedicated, quiet workspace.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Fully remote work arrangement, offering excellent work-life balance.
• Comprehensive health and wellness benefits package.
• Opportunities for professional growth and training in the hospitality field.
• A supportive and collaborative virtual team environment.