Remote Hospitality Support Specialist

Placements24; Pietermaritzburg; Hybrid; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Flexible remote schedule

Remote work tools and support

Job summary

Placements24 is seeking a Remote Customer Service Representative to support travelers and hospitality partners. You will handle bookings inquiries, resolve issues with empathy, and provide detailed information on services and policies from a remote setting.

Ideal candidates have demonstrated customer service experience, strong communication skills, and proficiency with CRM software. A high school diploma is required, with hospitality certifications considered a plus.

Qualifications

• Experience in customer service, preferably in Hospitality or Tourism.
• Excellent written and verbal communication skills.
• Proficiency with CRM systems and standard office applications.
• Ability to work independently in a remote environment.
• Customer-centric approach to resolving issues.
• High school diploma or equivalent; hospitality certifications are a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat about bookings, reservations, and general travel information.
• Resolve customer complaints and issues with empathy and efficiency, aiming for first-contact resolution and high satisfaction.
• Provide detailed information about services, promotions, and travel policies to clients.
• Collaborate with internal teams to ensure accurate information and appropriate escalation.
• Maintain detailed records of customer interactions in the CRM system.
• Identify opportunities to improve customer service processes and client journey.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Hospitality certifications

Tools

CRM systems

Office applications

Job description

Placements24 is seeking a Remote Customer Service Representative to support travelers and hospitality partners. You will handle bookings inquiries, resolve issues with empathy, and provide detailed information on services and policies from a remote setting.

Ideal candidates have demonstrated customer service experience, strong communication skills, and proficiency with CRM software. A high school diploma is required, with hospitality certifications considered a plus.