Remote Hospitality Support Specialist — Booking & Onboarding

Placements24; Pretoria; Hybrid; ZAR 408,000 - 653,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

Health, dental, and vision insurance

Professional development

Online team community

Job summary

Placements24 is seeking a Remote Customer Support Specialist for the hospitality sector. You will be the first point of contact for clients, resolving inquiries about booking platforms and reservations from your home office.

You will troubleshoot issues, document interactions in the CRM, and help clients navigate platform features. You will collaborate with product teams to identify trends and drive improvements, while supporting onboarding and training for new clients in a remote-first

Qualifications

• Experience in a customer support or client services role; hospitality/travel preferred.
• Excellent written and verbal communication skills.
• Proficiency with CRM systems and support software.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via email, chat, and phone with professionalism.
• Troubleshoot issues related to booking software and reservations.
• Provide clear information on services, policies, and procedures.
• Document interactions and resolutions in the CRM system.
• Identify trends and feedback for product improvements.
• Assist onboarding and training for new clients on platform features.

Skills

Excellent written and verbal

Problem-solving

Independent worker

Customer-centric

Tools

CRM systems

Customer support software

Job description

Placements24 is seeking a Remote Customer Support Specialist for the hospitality sector. You will be the first point of contact for clients, resolving inquiries about booking platforms and reservations from your home office.

You will troubleshoot issues, document interactions in the CRM, and help clients navigate platform features. You will collaborate with product teams to identify trends and drive improvements, while supporting onboarding and training for new clients in a remote-first