Remote Guest Experience Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Health benefits

Remote work flexibility

Career development

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join a virtual team supporting hospitality operations. You will be the first point of contact for guests, delivering exceptional service via phone, email, and chat from home.

A compassionate approach and strong communication skills are essential for guest satisfaction and loyalty in a flexible remote setting. You will handle inquiries, assist with bookings, and escalate issues when needed, while maintaining records in the CRM system

Qualifications

• Proven customer support experience in a service environment.
• Excellent verbal and written English communication.
• Strong active listening and problem-solving abilities.
• Proficient with customer support software and virtual tools.
• Reliable internet and a dedicated home workspace for remote work.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Respond promptly to guest inquiries via phone, email, and chat.
• Provide information about services, bookings, and local attractions.
• Resolve guest issues and escalate complex problems as needed.
• Assist with booking modifications, cancellations, and special requests.
• Maintain detailed records of interactions in the CRM system.
• Meet performance metrics for response times and customer satisfaction.

Skills

Customer service

English communication

Remote work

Problem solving

CRM software

Tools

CRM software

Chat tools

Email clients

Job description

Placements24 is seeking a Remote Customer Support Specialist to join a virtual team supporting hospitality operations. You will be the first point of contact for guests, delivering exceptional service via phone, email, and chat from home.

A compassionate approach and strong communication skills are essential for guest satisfaction and loyalty in a flexible remote setting. You will handle inquiries, assist with bookings, and escalate issues when needed, while maintaining records in the CRM system