Remote Guest Experience Lead — Flexible Hours

Placements24; Durban; Hybride; ZAR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Remote work allowance

Flexible working hours

Health insurance

Résumé du poste

Placements24 is seeking a Remote Guest Relations Specialist to serve guests remotely, addressing inquiries, resolving issues, and ensuring an outstanding experience from afar. You will use digital tools to provide personalized service, manage feedback, and contribute to a guest journey centered in Durban.

The role requires proven customer service or guest relations experience, excellent communication and problem-solving skills, and the ability to work independently in a remote setting with a

Qualifications

• Proven experience in customer service, guest relations, or a similar hospitality role.
• Exceptional communication, active listening, and problem-solving skills.
• Proficiency with online communication tools and CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated, quiet home workspace.

Responsabilités

• Respond promptly and professionally to guest inquiries via email, chat, and phone.
• Resolve guest complaints and issues effectively, escalating complex cases as needed.
• Proactively engage with guests to enhance their experience and gather feedback.
• Maintain accurate guest records and interaction logs in the CRM system.
• Collaborate with internal teams to address guest needs and improve service offerings.

Connaissances

Customer service

Communication

Active listening

Problem solving

Time management

Outils

CRM software

Online chat tools

Description du poste

Placements24 is seeking a Remote Guest Relations Specialist to serve guests remotely, addressing inquiries, resolving issues, and ensuring an outstanding experience from afar. You will use digital tools to provide personalized service, manage feedback, and contribute to a guest journey centered in Durban.

The role requires proven customer service or guest relations experience, excellent communication and problem-solving skills, and the ability to work independently in a remote setting with a