Remote Helpdesk Pro: Windows/macOS Support & Troubleshooting

Placements24; Randburg; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Virtual training & certifications

Remote-friendly work setup

Résumé du poste

Placements24 is seeking an experienced Remote Helpdesk Support Analyst to deliver comprehensive technical assistance to a distributed workforce from a remote setting. You will be the primary contact for issues across hardware, software, and networking, resolving problems efficiently and maintaining confidentiality.

The role requires strong communication, proactive troubleshooting, and an ability to work independently in a remote-first environment, with a focus on delivering timely resolutions

Qualifications

• Proven remote helpdesk or technical support experience with certifications like CompTIA A+ or Network+.
• Strong proficiency with Windows and macOS, Office applications, and common business software.
• Excellent troubleshooting and independent working habits with clear written and verbal communication.

Responsabilités

• Provide first and second-level technical support to end-users via remote tools (phone, email, chat, remote desktop).
• Diagnose and resolve hardware, software, network, and printer issues for employees.
• Install, configure, and troubleshoot desktop OS and applications.
• Manage user accounts, permissions, and access to network resources.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Contribute to the knowledge base by creating and updating support articles and FAQs.

Connaissances

CompTIA A+

CompTIA Network+

Windows

macOS

Troubleshooting

Remote support

Communication skills

ITIL familiarity

Description du poste

Placements24 is seeking an experienced Remote Helpdesk Support Analyst to deliver comprehensive technical assistance to a distributed workforce from a remote setting. You will be the primary contact for issues across hardware, software, and networking, resolving problems efficiently and maintaining confidentiality.

The role requires strong communication, proactive troubleshooting, and an ability to work independently in a remote-first environment, with a focus on delivering timely resolutions