Remote Guest Services Specialist

Placements24; Polokwane; Hybrid; ZAR 83.000 - 124.000; Vollzeit

Benefits dieser Stelle

Fully remote

Competitive hourly wage

Comprehensive training

Career growth

Health benefits

Paid time off

Zusammenfassung

Placements24 is seeking a Guest Services Agent for a fully remote position in the hospitality sector. You will be the first point of contact for guests, handling inquiries, bookings, and issue resolution with professionalism and a friendly demeanor.

The role offers comprehensive training, a supportive remote team, and opportunities for career growth, with an emphasis on delivering exceptional guest experiences from anywhere with a reliable internet connection.

Qualifikationen

• Excellent verbal and written English communication.
• Strong customer service orientation and a friendly, professional demeanor.
• Ability to multitask and manage time effectively in a remote environment.
• Proficiency with computers and online communication tools.

Aufgaben

• Respond to guest inquiries via phone, email, and chat in a timely and professional manner.
• Assist guests with booking reservations, modifications, and cancellations.
• Provide information about services, amenities, and local attractions.
• Resolve guest issues and complaints efficiently and escalate when necessary.
• Process guest requests and ensure follow-up actions are completed.
• Maintain accurate guest records and update information in the system.
• Promote company services and loyalty programs to guests.
• Adhere to service standards and company policies.
• Contribute to team efforts by assisting colleagues and sharing knowledge.
• Maintain a positive and helpful attitude towards all guests.

Kenntnisse

Excellent English communication

Customer service orientation

Remote work ability

Time management

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Placements24 is seeking a Guest Services Agent for a fully remote position in the hospitality sector. You will be the first point of contact for guests, handling inquiries, bookings, and issue resolution with professionalism and a friendly demeanor.

The role offers comprehensive training, a supportive remote team, and opportunities for career growth, with an emphasis on delivering exceptional guest experiences from anywhere with a reliable internet connection.