Remote Guest Experience Specialist - Flexible Hours

Placements24; Pretoria; Híbrido; ZAR 96.000 - 152.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Flexible schedule

Training program

Career progression

Descripción de la vacante

Placements24 is seeking a Remote Guest Relations Specialist to deliver exceptional service from a home office. You will respond to inquiries, assist with bookings, and resolve issues across time zones, ensuring a smooth guest experience.

The role emphasizes empathy, proactive problem-solving, and autonomous work in a fully remote setup, with opportunities for growth in an international hospitality environment.

Formación

• Experience in customer service or guest-facing roles.
• Excellent written and spoken English.
• Ability to work independently in a remote setting.
• Proficient with CRM tools and online communication platforms.

Responsabilidades

• Respond to guest inquiries via email, chat, and phone, providing accurate and timely information.
• Assist guests with bookings, modifications, and cancellations, ensuring a smooth reservation process.
• Address and resolve guest complaints and issues with empathy and efficiency.
• Provide information about services, amenities, and local attractions.
• Maintain detailed records of guest interactions and transactions.
• Collaborate with internal teams to ensure guest satisfaction and resolve complex issues.
• Gather guest feedback to identify areas for service improvement.
• Proactively anticipate guest needs and offer personalized solutions.
• Adhere to company policies and procedures, ensuring consistent service delivery.

Conocimientos

Customer service

Hospitality

English fluency

CRM software

Remote work

Time management

Herramientas

CRM software

Descripción del empleo

Placements24 is seeking a Remote Guest Relations Specialist to deliver exceptional service from a home office. You will respond to inquiries, assist with bookings, and resolve issues across time zones, ensuring a smooth guest experience.

The role emphasizes empathy, proactive problem-solving, and autonomous work in a fully remote setup, with opportunities for growth in an international hospitality environment.