Remote Guest Experience Champion

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Health benefits

Career advancement opportunities

Flexible work schedule

Job summary

Placements24 is seeking a passionate Remote Guest Experience Specialist to elevate the guest journey across all touchpoints. You will respond to inquiries, resolve issues, and proactively enhance service quality from a home office, using CRM tools to track interactions.

We value clear, empathetic communication and a strong hospitality mindset. Join a dynamic remote team and help build guest loyalty while upholding brand standards and continuous improvement.

Qualifications

• Minimum 2 years in customer service, guest relations, or a related role.
• Excellent written and verbal communication with a friendly tone.
• Strong problem-solving and de-escalation skills.
• Proficient with CRM tools and online communication platforms.
• Ability to work independently in a remote, fast-paced environment.
• Legally eligible to work remotely for a South Africa–based company.

Responsibilities

• Monitor guest inquiries, feedback, and complaints via email, chat, social media, and reviews.
• Proactively engage guests to anticipate needs and offer personalized service.
• Troubleshoot and resolve issues, escalate when needed.
• Document interactions and feedback in the CRM system.
• Analyze guest feedback to identify service improvements.
• Collaborate with operations and marketing to implement enhancements.
• Maintain a knowledge base of FAQs and protocols.
• Contribute to a positive guest experience at every touchpoint.
• Adhere to service standards and brand guidelines.
• Participate in remote team meetings and training.

Skills

Customer service

CRM software

Remote work

Communication

Education

High school diploma

Hospitality or Communications degree a plus

Tools

CRM software

Office suite

Job description

Placements24 is seeking a passionate Remote Guest Experience Specialist to elevate the guest journey across all touchpoints. You will respond to inquiries, resolve issues, and proactively enhance service quality from a home office, using CRM tools to track interactions.

We value clear, empathetic communication and a strong hospitality mindset. Join a dynamic remote team and help build guest loyalty while upholding brand standards and continuous improvement.