Remote Guest Experience Specialist

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote

Career development

Training provided

Job summary

Placements24 is seeking a remote Guest Relations Specialist to join our online travel platform. You will respond to guest inquiries, resolve issues, and ensure a seamless booking experience across international markets.

Strong written English, CRM proficiency, and a customer-first mindset are essential. Work from home with flexible shifts, comprehensive training, and opportunities for professional development within a growing global team.

Qualifications

• Experience in customer service or hospitality roles.
• Excellent written and verbal English communication.
• Proficiency with CRM software and online communication tools.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently in a remote setting with good time management.
• High attention to detail and organizational skills.
• Customer-centric mentality and willingness to help others.
• Stable internet connection and dedicated home office setup.
• Availability for flexible shifts, including evenings and weekends.

Responsibilities

• Respond to guest inquiries via email, chat, and phone in a timely and professional manner.
• Resolve guest issues and complaints, escalating complex cases as needed.
• Provide information on bookings, travel arrangements, and destination services.
• Assist guests with modifications, cancellations, and re-bookings.
• Identify opportunities to enhance the guest experience.
• Maintain accurate records of guest interactions in the CRM system.
• Collaborate with internal teams to meet guest needs.
• Gather and relay guest feedback to inform service improvements.
• Contribute to the development of guest service protocols.
• Ensure adherence to company policies and service level agreements.

Skills

Customer service

Hospitality experience

English communication

Remote work

Time management

Tools

CRM software

Job description

Placements24 is seeking a remote Guest Relations Specialist to join our online travel platform. You will respond to guest inquiries, resolve issues, and ensure a seamless booking experience across international markets.

Strong written English, CRM proficiency, and a customer-first mindset are essential. Work from home with flexible shifts, comprehensive training, and opportunities for professional development within a growing global team.