Remote Guest Experience Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Remote work

Home office stipend

Training & development

Employee discounts

Remote team culture

Job summary

Placements24 is sourcing a Remote Guest Relations Specialist for a globally recognized hospitality brand. You will be the primary contact for guests, handling inquiries, resolving issues, and providing information about services and accommodations from your home office.

Join a flexible, remote team and leverage your hospitality expertise to maintain exceptional service standards. Strong communication, independence, and CRM proficiency are essential for success in this role.

Qualifications

• Previous experience in guest relations or customer service in hospitality.
• Excellent written and spoken English.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently in a remote setting.

Responsibilities

• Respond promptly and professionally to guest inquiries via email, chat, and phone.
• Address and resolve guest concerns and complaints with empathy and efficiency.
• Provide detailed information about hotel services, amenities, and local attractions.
• Assist guests with booking modifications, special requests, and pre-arrival arrangements.
• Proactively identify opportunities to enhance the guest experience.
• Maintain accurate guest records and interaction logs in the CRM system.
• Collaborate with hotel operations teams to ensure guest needs are met.
• Gather guest feedback and report trends to management.
• Adhere to company policies and service standards at all times.
• Contribute to a positive and supportive remote team environment.

Skills

Guest relations

Customer service

Communication

CRM software

Remote work

Tools

CRM software

Video conferencing

Job description

Placements24 is sourcing a Remote Guest Relations Specialist for a globally recognized hospitality brand. You will be the primary contact for guests, handling inquiries, resolving issues, and providing information about services and accommodations from your home office.

Join a flexible, remote team and leverage your hospitality expertise to maintain exceptional service standards. Strong communication, independence, and CRM proficiency are essential for success in this role.