Remote Guest Experience Specialist

Placements24; Rustenburg; Hybride; ZAR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Fully remote role

Home office stipend

Career growth opportunities

Team-building activities

Employee discounts

Résumé du poste

Placements24 is seeking a Remote Guest Relations Specialist to join a growing virtual team. You will be the primary contact for guests, addressing inquiries across email, chat and social media, while maintaining high service standards and empathy in a remote setting.

The role emphasizes asynchronous communication, strong problem-solving, and collaboration with operations and marketing to enhance guest experiences and loyalty. A stable internet connection and dedicated home office are essential.

Qualifications

• Proven experience in customer service or guest relations.
• Excellent written and verbal English communication.
• Proficiency with CRM software and ticketing systems.
• Strong problem-solving and time-management abilities.
• Ability to work independently in a remote setting.

Responsabilités

• Provide exceptional customer service to guests via email, chat and social media.
• Address inquiries, concerns and complaints promptly and professionally.
• Document interactions and feedback in the CRM system.
• Collaborate with internal teams to resolve complex guest issues.
• Assist with guest bookings, modifications, cancellations and special requests.

Connaissances

Written English communication

Verbal communication

CRM proficiency

Problem solving

Remote work discipline

Outils

CRM software

Ticketing systems

Description du poste

Placements24 is seeking a Remote Guest Relations Specialist to join a growing virtual team. You will be the primary contact for guests, addressing inquiries across email, chat and social media, while maintaining high service standards and empathy in a remote setting.

The role emphasizes asynchronous communication, strong problem-solving, and collaboration with operations and marketing to enhance guest experiences and loyalty. A stable internet connection and dedicated home office are essential.