Remote Guest Experience Pro: World-Class Service

Placements24; Centurion; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Health insurance

Dental insurance

Vision insurance

Professional development

Autonomy

Job summary

Placements24 is seeking a dedicated Remote Guest Experience Specialist for a forward-thinking hospitality technology company. You will be the primary contact for guests, delivering world-class service and resolving inquiries across digital channels from a remote setting.

The role requires empathy, proactive problem-solving, and the ability to manage multiple conversations while maintaining high satisfaction. A self-disciplined, customer-centric mindset and strong CRM usage are essential.

Qualifications

• Proven experience in customer service, hospitality, or guest relations.
• Excellent written and verbal communication skills.
• Proficiency with digital communication tools (email, chat, social platforms, video).
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and stay organized in a remote setting.

Responsibilities

• Provide online and phone-based guest support.
• Respond to inquiries and resolve issues with information on services.
• Manage guest feedback across platforms and drive satisfaction.
• Identify opportunities to enhance guest experience.
• Document interactions and resolutions in the CRM system.
• Collaborate with internal teams to improve service delivery.
• Assist with booking inquiries, changes, and cancellations.
• Maintain knowledge of services and policies.
• Contribute to FAQs and support documentation.

Skills

Customer service

Hospitality

Remote work

Tools

CRM software

Job description

Placements24 is seeking a dedicated Remote Guest Experience Specialist for a forward-thinking hospitality technology company. You will be the primary contact for guests, delivering world-class service and resolving inquiries across digital channels from a remote setting.

The role requires empathy, proactive problem-solving, and the ability to manage multiple conversations while maintaining high satisfaction. A self-disciplined, customer-centric mindset and strong CRM usage are essential.