Remote Guest Experience Specialist

Placements24; Polokwane; Hybrid; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Fully remote

Training provided

Career development

Flexible hours

Competitive salary

Job summary

Placements24 is seeking a Remote Guest Relations Specialist for a rapidly expanding international hospitality brand. You will be the first point of contact for guest inquiries, feedback, and concerns, delivering exceptional support from a fully remote setup.

In this role, you will handle inquiries via email, chat, and social media, provide information on services and local attractions, and log interactions in the CRM.

Qualifications

• Experience in customer service/guest relations or hospitality.
• Excellent written and verbal communication in English.
• Ability to work independently in remote environment.
• Proficiency with CRM software and digital communication tools.

Responsibilities

• Respond promptly and professionally to guest inquiries, comments, and complaints received via email, chat, and social media platforms.
• Provide detailed information about services, amenities, and local attractions.
• Resolve guest issues and concerns effectively, escalating complex cases to the appropriate departments when necessary.
• Maintain accurate records of guest interactions and feedback in the CRM system.
• Proactively seek opportunities to enhance the guest experience and foster loyalty.
• Collaborate with the marketing team to gather insights for service improvement.
• Adhere to company policies and service standards in all interactions.
• Contribute to building a strong online reputation for the brand.
• Assist with special projects as assigned by the Guest Relations Manager.

Skills

Excellent English communication

Remote work experience

Customer-centric mindset

CRM proficiency

Tools

CRM software

Chat/Email platforms

Job description

Placements24 is seeking a Remote Guest Relations Specialist for a rapidly expanding international hospitality brand. You will be the first point of contact for guest inquiries, feedback, and concerns, delivering exceptional support from a fully remote setup.

In this role, you will handle inquiries via email, chat, and social media, provide information on services and local attractions, and log interactions in the CRM.