Remote Guest Experience Specialist

Placements24; Mbombela (Nelspruit); Remote; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Remote onboarding

Flexible schedule

Home office stipend

Job summary

Placements24 is seeking a dedicated Remote Hospitality Support Specialist to join its virtual team. The role supports guests and internal teams from a remote location, handling inquiries and ensuring a seamless service experience with a strong emphasis on hospitality principles.

The ideal candidate communicates clearly in English, thrives in a digital work environment, and can manage bookings, CRM records, and knowledge base updates while maintaining SLA adherence and professional brand

Qualifications

• Experience in a customer service or hospitality role.
• Excellent verbal and written English communication.
• Strong problem-solving and active listening abilities.
• Proficiency with CRM software and multiple communication platforms.
• Ability to work independently in a remote setting.

Responsibilities

• Provide high-quality customer support via phone, email, and chat to guests and clients.
• Address and resolve inquiries related to bookings, services, and general hospitality concerns.
• Troubleshoot and escalate technical or operational issues as needed.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Assist with managing online reservations and ensuring accuracy of guest information.
• Proactively identify opportunities to enhance the guest experience and operational efficiency.
• Stay up-to-date with company products, services, and policies.
• Collaborate effectively with other remote team members and departments.
• Adhere to all company protocols and service level agreements (SLAs).
• Contribute to the development of knowledge base articles and support documentation.

Skills

Customer service

English proficiency

CRM software

Remote work

Problem solving

Time management

Booking systems

Active listening

Tools

CRM platforms

Booking systems

Job description

Placements24 is seeking a dedicated Remote Hospitality Support Specialist to join its virtual team. The role supports guests and internal teams from a remote location, handling inquiries and ensuring a seamless service experience with a strong emphasis on hospitality principles.

The ideal candidate communicates clearly in English, thrives in a digital work environment, and can manage bookings, CRM records, and knowledge base updates while maintaining SLA adherence and professional brand