Remote Guest Experience Concierge

Placements24; South Africa; À distance; ZAR 350 000 - 520 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Remote work

Health, dental & vision insurance

Learning & development

Résumé du poste

Placements24 is seeking a resourceful Remote Concierge Specialist to provide exceptional guest support from a virtual setting. You will manage guest requests, make recommendations, and coordinate dining, attractions, and transportation through digital channels.

The role requires outstanding communication, local knowledge, and a proactive approach to ensure a personalized and seamless experience. You will work remotely for a global hospitality network, with opportunities for ongoing learning and

Qualifications

• Proven experience in concierge/guest relations or customer service within hospitality.
• Excellent communication, interpersonal and problem-solving skills.
• Strong knowledge of local attractions, dining and entertainment options.
• Proficiency with digital communication tools and reservation systems.
• Ability to work independently, remotely and maintain professionalism.

Responsabilités

• Respond promptly and professionally to guest inquiries via email, phone, or chat.
• Provide recommendations for dining, entertainment and local activities based on guest preferences.
• Coordinate and book reservations for restaurants, tours and transportation services.
• Anticipate guest needs and proactively offer solutions to enhance their experience.
• Maintain up-to-date knowledge of local services, events, and points of interest.

Connaissances

Guest relations

Communication

Problem solving

Reservation systems

Description du poste

Placements24 is seeking a resourceful Remote Concierge Specialist to provide exceptional guest support from a virtual setting. You will manage guest requests, make recommendations, and coordinate dining, attractions, and transportation through digital channels.

The role requires outstanding communication, local knowledge, and a proactive approach to ensure a personalized and seamless experience. You will work remotely for a global hospitality network, with opportunities for ongoing learning and