Remote Guest Experience Champion

Placements24; Kempton Park; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Laptop provided

Health insurance

Retirement contributions

Paid time off

Job summary

Placements24 currently seeks a Remote Guest Experience Specialist to deliver outstanding service to guests from a home-based setup. You will be first contact for inquiries, bookings, and issues, using multiple channels to ensure positive, efficient experiences across time zones.

The role emphasizes hospitality mindset, strong English communication, and ability to work independently in a remote environment, with potential future local engagement as needed.

Qualifications

• Experience in customer service, hospitality, or guest-facing roles.
• Excellent verbal and written communication in English.
• Proficiency with digital tools and CRM software.
• Ability to work independently in a remote setup.
• Strong time management and problem-solving skills.
• Home office with reliable high-speed internet.

Responsibilities

• Provide exceptional customer service via email, live chat, and phone.
• Respond to inquiries and concerns with swift resolution.
• Assist guests with bookings, modifications, and information about services.
• Identify opportunities to enhance the guest experience with personalized solutions.
• Document all interactions in the CRM system accurately.
• Collaborate with internal teams to address complex issues.
• Gather guest feedback and report trends to management.

Skills

Customer service

Hospitality

Communication skills

Problem solving

CRM software

Remote work

Time management

Tools

CRM software

Computer literacy

Collaboration tools

Job description

Placements24 currently seeks a Remote Guest Experience Specialist to deliver outstanding service to guests from a home-based setup. You will be first contact for inquiries, bookings, and issues, using multiple channels to ensure positive, efficient experiences across time zones.

The role emphasizes hospitality mindset, strong English communication, and ability to work independently in a remote environment, with potential future local engagement as needed.