Remote Guest Experience Champion

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote stipend

Health insurance

Generous paid time off

Professional development

Remote-first culture

Job summary

Placements24 is seeking a Remote Guest Experience Specialist to join a fully remote team, serving guests worldwide with proactive and empathetic support. You will be the primary point of contact across inquiries, issues, and feedback, ensuring a seamless, positive experience at every touchpoint.

In this role, you will communicate clearly, document interactions in the CRM, and collaborate with internal teams to improve service.

Qualifications

• Experience in customer service, guest relations, or similar client-facing role.
• Excellent written and verbal communication skills.
• Strong problem-solving and customer-centric mindset.
• Proficiency with CRM software and remote work tools.
• Ability to manage time, prioritize tasks, and work independently.
• Passion for delivering outstanding service and positive guest interactions.

Responsibilities

• Provide exceptional customer support via phone, email, and chat to address guest inquiries and resolve issues.
• Proactively engage with guests to enhance their experience and gather feedback.
• Document all guest interactions accurately and efficiently in the CRM system.
• Identify trends in guest feedback and collaborate with internal teams to implement service improvements.
• Act as a brand ambassador, embodying the company's values and commitment to guest satisfaction.
• Manage guest expectations and ensure timely follow-up on all requests and concerns.

Skills

CRM software

Remote work tools

Written communication

Time management

Problem-solving

Tools

Slack

Zoom

Job description

Placements24 is seeking a Remote Guest Experience Specialist to join a fully remote team, serving guests worldwide with proactive and empathetic support. You will be the primary point of contact across inquiries, issues, and feedback, ensuring a seamless, positive experience at every touchpoint.

In this role, you will communicate clearly, document interactions in the CRM, and collaborate with internal teams to improve service.