Remote Guest Experience Manager

Placements24; LegKraal Gate; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Remote options

Health benefits

Career advancement

Supportive environment

Job summary

Placements24 is seeking a Guest Relations Manager for our client in the hospitality sector. The role focuses on remote guest support and proactive issue resolution to ensure an exceptional guest experience across properties in Mahikeng and surrounding areas.

You will be the primary contact for guests, anticipate needs, resolve concerns, and coordinate with hotel departments to deliver personalized service with attention to detail. Strong communication and CRM skills are essential.

Qualifications

• Experience in guest relations or hospitality management.
• Strong communication and problem-solving skills.
• Ability to empathize and tailor solutions.
• CRM experience required.
• Detail-oriented with good organizational skills.

Responsibilities

• Act as the primary liaison for guests and handle inquiries.
• Develop strategies to boost guest satisfaction and loyalty.
• Manage guest feedback and drive service improvements.
• Coordinate with hotel departments to meet guest needs.
• Maintain detailed records of guest interactions and preferences.

Skills

CRM systems

Hospitality software

Communication

Conflict resolution

Organization

Tools

CRM systems

Hospitality software

Job description

Placements24 is seeking a Guest Relations Manager for our client in the hospitality sector. The role focuses on remote guest support and proactive issue resolution to ensure an exceptional guest experience across properties in Mahikeng and surrounding areas.

You will be the primary contact for guests, anticipate needs, resolve concerns, and coordinate with hotel departments to deliver personalized service with attention to detail. Strong communication and CRM skills are essential.