Remote Customer Experience Specialist – Growth & Loyalty

Placements24; Bloemfontein; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary with annual bonuses

Comprehensive health, dental, and view

Generous paid time off and companyholi

Remote-friendly professional growth

Supportive virtual work environment

Job summary

Placements24 is seeking a Customer Experience Specialist to join a fully remote team. You will shape and enhance the customer journey, leveraging strong communication and empathy to understand needs and proactively address concerns.

The role offers flexibility and opportunities for professional growth in a virtual setting. You will collaborate with product, marketing, and sales teams to improve satisfaction, loyalty, and retention, while creating resources for customers and acting as their

Qualifications

• Experience in customer experience or customer success in a customer-facing role.
• Strong communication and interpersonal skills with active listening.
• Proficiency with CRM software and customer feedback platforms.
• Analytical skills to interpret data and derive actionable insights.
• Ability to work independently and manage multiple priorities remotely.

Responsibilities

• Monitor and analyze customer feedback across channels to identify improvement areas.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Proactively engage with customers to resolve issues and provide support.
• Collaborate with product, marketing, and sales to ensure a cohesive customer experience.
• Create and maintain customer-facing resources such as FAQs and help guides.
• Act as a customer advocate representing needs internally.

Skills

Customer experience

Communication

Active listening

Data analysis

Remote work

Tools

CRM software

Job description

Placements24 is seeking a Customer Experience Specialist to join a fully remote team. You will shape and enhance the customer journey, leveraging strong communication and empathy to understand needs and proactively address concerns.

The role offers flexibility and opportunities for professional growth in a virtual setting. You will collaborate with product, marketing, and sales teams to improve satisfaction, loyalty, and retention, while creating resources for customers and acting as their