Remote Guest Experience Manager

Placements24; Pretoria; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Performance incentives

Fully remote work arrangement

Home office setup allowance

Professional development opportunities

Exclusive travel perks and discounts

Job summary

Placements24 seeks a Remote Guest Relations Manager based in Pretoria to oversee international client interactions from a fully remote setup. You will manage inquiries, resolve issues, and foster loyalty through personalized service and accurate guest profiling.

The role requires excellent communication, strong problem-solving, and proficiency with CRM tools to ensure exceptional guest experiences across time zones.

Qualifications

• Minimum 4 years in guest relations or similar client-facing role in hospitality.
• Proven track record in resolving guest inquiries and exceeding expectations.
• Excellent written and verbal communication with empathetic tone.
• Experience with CRM software and remote communication tools.
• Strong problem-solving abilities under pressure.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Manage all guest communications via email, phone, and chat.
• Proactively address and resolve guest concerns to maintain high satisfaction.
• Develop strategies to enhance guest loyalty and encourage repeat business.
• Maintain detailed guest profiles to tailor services.
• Collaborate with operations to fulfill guest requests.
• Gather guest feedback to provide insights for service improvements.

Skills

Excellent communication

Problem-solving

Empathetic tone

Remote work proficiency

Tools

CRM software

Job description

Placements24 seeks a Remote Guest Relations Manager based in Pretoria to oversee international client interactions from a fully remote setup. You will manage inquiries, resolve issues, and foster loyalty through personalized service and accurate guest profiling.

The role requires excellent communication, strong problem-solving, and proficiency with CRM tools to ensure exceptional guest experiences across time zones.