Remote Guest Experience Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote stipend

Health insurance

Generous paid time off

Professional development

Remote-first culture

Job summary

Placements24 is seeking a Remote Guest Experience Specialist to join a fully remote team, serving guests worldwide with proactive and empathetic support. You will be the primary point of contact across inquiries, issues, and feedback, ensuring a seamless, positive experience at every touchpoint.

In this role, you will communicate clearly, document interactions in the CRM, and collaborate with internal teams to improve service.

Qualifications

• Experience in customer service, guest relations, or similar client-facing role.
• Excellent written and verbal communication skills.
• Strong problem-solving and customer-centric mindset.
• Proficiency with CRM software and remote work tools.
• Ability to manage time, prioritize tasks, and work independently.
• Passion for delivering outstanding service and positive guest interactions.

Responsibilities

• Provide exceptional customer support via phone, email, and chat to address guest inquiries and resolve issues.
• Proactively engage with guests to enhance their experience and gather feedback.
• Document all guest interactions accurately and efficiently in the CRM system.
• Identify trends in guest feedback and collaborate with internal teams to implement service improvements.
• Act as a brand ambassador, embodying the company's values and commitment to guest satisfaction.
• Manage guest expectations and ensure timely follow-up on all requests and concerns.

Skills

CRM software

Remote work tools

Written communication

Time management

Problem-solving

Tools

Slack

Zoom

Job description

About the Role

Our client is looking for a dedicated and empathetic Remote Guest Experience Specialist to join their fully remote team, supporting guests from anywhere. In this role, you will be the primary point of contact for guests, providing exceptional support and ensuring a seamless and positive experience across all touchpoints. You will handle inquiries, resolve issues, and proactively engage with guests to build relationships and foster loyalty. This position requires excellent communication skills, a proactive approach, and the ability to work independently in a remote setting.

Key Responsibilities

• Provide exceptional customer support via phone, email, and chat to address guest inquiries and resolve issues.


• Proactively engage with guests to enhance their experience and gather feedback.


• Document all guest interactions accurately and efficiently in the CRM system.


• Identify trends in guest feedback and collaborate with internal teams to implement service improvements.


• Act as a brand ambassador, embodying the company's values and commitment to guest satisfaction.


• Manage guest expectations and ensure timely follow-up on all requests and concerns.

Requirements

• Proven experience in customer service , guest relations, or a similar client-facing role, preferably in a remote capacity.


• Exceptional written and verbal communication skills.


• Strong problem-solving abilities and a customer-centric mindset.


• Proficiency with CRM software and remote work tools (e.g., Slack, Zoom).


• Ability to manage time effectively, prioritize tasks, and work independently.


• A passion for delivering outstanding service and creating positive guest interactions.

Benefits

• Competitive salary and remote work stipend.


• Comprehensive health, dental, and vision insurance.


• Generous paid time off and company holidays.


• Opportunities for professional development and remote career growth.


• A flexible, remote-first work environment with a supportive team culture.