Remote CX Specialist | Service & Feedback Champion

Placements24; Durban; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Fully remote

Home office stipend

Health, dental, and vision insurance

Job summary

Placements24 is seeking a Customer Experience Specialist to join our fully remote team. You will be the primary contact for guests, addressing inquiries, resolving issues, and ensuring a seamless and positive experience throughout their journey with our services.

In this role you will gather feedback to improve offerings and contribute to building customer loyalty. The ideal candidate excels in communication, problem-solving, and delivering exceptional service in a virtual setting.

Qualifications

• Experience in customer service, hospitality, or related client-facing roles.
• Excellent written and verbal English communication.
• Proficient with CRM software and other customer service tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Resolve customer complaints and issues effectively, aiming for first-contact resolution.
• Provide information about services, bookings, and policies with accuracy and clarity.
• Document all customer interactions and feedback in the CRM system.
• Proactively identify opportunities to enhance the customer experience and provide feedback to relevant teams.

Skills

Customer service

Hospitality

CRM software

English communication

Problem-solving

Remote work

Tools

CRM software

Job description

Placements24 is seeking a Customer Experience Specialist to join our fully remote team. You will be the primary contact for guests, addressing inquiries, resolving issues, and ensuring a seamless and positive experience throughout their journey with our services.

In this role you will gather feedback to improve offerings and contribute to building customer loyalty. The ideal candidate excels in communication, problem-solving, and delivering exceptional service in a virtual setting.