Remote Global Customer Support Pro

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Health benefits

Career development

Paid time off

Professional training

Company equipment

Job summary

Placements24 seeks motivated Remote Customer Support Specialists to join a global digital services leader. This fully remote role lets you assist a diverse international client base from your home office while resolving inquiries across multiple platforms.

You will handle email, live chat, and phone support, troubleshoot issues, document interactions in the CRM, and help educate users on product features. Strong communication and problem-solving are essential, with flexibility for global

Qualifications

• Proven experience in a customer support or helpdesk role, preferably remote.
• Excellent written and verbal communication skills in English.
• Strong technical aptitude and ability to learn new software quickly.
• Proficiency with CRM software, ticketing systems, and online collaboration tools.
• Self-motivated, disciplined and able to manage time effectively in a remote work environment.

Responsibilities

• Provide high-quality customer support via email, live chat, and phone to a global clientele.
• Address inquiries regarding product usage, account management, billing, and technical issues promptly and professionally.
• Troubleshoot and resolve a wide range of customer problems, escalating complex issues when necessary.
• Document all customer interactions and resolutions accurately within the CRM system.
• Educate customers on product features and best practices to enhance their experience.
• Contribute to knowledge base articles and support documentation.
• Identify trends in customer issues and provide feedback to product teams for improvement.
• Maintain high customer satisfaction through efficient and empathetic service delivery.
• Adhere to company policies and data privacy and security protocols.

Job description

Placements24 seeks motivated Remote Customer Support Specialists to join a global digital services leader. This fully remote role lets you assist a diverse international client base from your home office while resolving inquiries across multiple platforms.

You will handle email, live chat, and phone support, troubleshoot issues, document interactions in the CRM, and help educate users on product features. Strong communication and problem-solving are essential, with flexibility for global