Remote Customer Support Specialist - Growth & Impact

Placements24; Durban; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Home office setup allowance

Health, dental, and vision insurance

Paid time off

Remote training and career progression

Job summary

Placements24 is seeking a Customer Support Specialist to join a fully remote team. You will support customers via email, chat, and phone, diagnose issues, and document interactions to ensure high-quality service.

The role emphasizes independent work, strong communication, and problem-solving skills. Competitive compensation, home office setup, health plans, PTO, and remote training opportunities are offered to support professional growth.

Qualifications

• Experience in a remote customer support or helpdesk role.
• Excellent written and verbal communication tailored for remote interaction.
• Proficiency with CRM software and remote support tools.
• Ability to work independently and manage tasks without supervision.

Responsibilities

• Provide first-line technical support and customer service via email, chat, and phone.
• Diagnose and resolve customer issues related to products and services.
• Maintain detailed and accurate customer interaction logs in the system.
• Escalate unresolved issues to senior support and document thoroughly.
• Identify customer needs and propose solutions to improve their experience.

Skills

Customer service

Communication

Problem solving

Independent work

Remote collaboration

Tools

CRM software

Remote support tools

Job description

Placements24 is seeking a Customer Support Specialist to join a fully remote team. You will support customers via email, chat, and phone, diagnose issues, and document interactions to ensure high-quality service.

The role emphasizes independent work, strong communication, and problem-solving skills. Competitive compensation, home office setup, health plans, PTO, and remote training opportunities are offered to support professional growth.