Remote Customer Support Pro - Flexible Hours & Growth

Placements24; Gqeberha; Hybrid; ZAR 100,000 - 180,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Online training and development

No commute

Supportive remote team

Job summary

Placements24 is seeking a dedicated Remote Customer Support Agent to join a fully remote team. You will deliver outstanding customer service and technical assistance to clients anywhere, thriving in a home-based setting and contributing to high customer satisfaction for a remote-first operation.

Responsibilities include handling inquiries via email, phone, and chat, resolving issues, and maintaining thorough documentation.

Qualifications

• Experience in a customer support or helpdesk role.
• Excellent verbal and written English communication skills.
• Ability to work remotely with reliable internet and a dedicated home workspace.

Responsibilities

• Manage and resolve customer inquiries and support requests via email, phone, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot common issues and guide customers through resolution steps.
• Document all customer interactions and solutions in the support system.
• Escalate complex issues to higher-level support or relevant departments.
• Contribute to knowledge base articles and FAQs for self-service support.

Skills

Customer support

Communication

Organization

Problem solving

Tools

CRM software

Job description

Placements24 is seeking a dedicated Remote Customer Support Agent to join a fully remote team. You will deliver outstanding customer service and technical assistance to clients anywhere, thriving in a home-based setting and contributing to high customer satisfaction for a remote-first operation.

Responsibilities include handling inquiries via email, phone, and chat, resolving issues, and maintaining thorough documentation.