Remote-First Senior Retail Operations Leader

Placements24; Midrand; Remote; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Remote work

Professional development

Retirement plan

Paid time off

Job summary

Placements24 is seeking a Senior Retail Operations Manager to lead a remote-first team and optimize retail operations across multiple business units. The role emphasizes driving efficiency, profitability, and strategic initiatives in a fast-paced retail environment.

You will oversee dispersed teams, leverage data to drive improvements, and collaborate with cross-functional teams to implement operational excellence and innovative practices that enhance customer experience.

Qualifications

• Proven track record in a senior retail operations management role with 8+ years progressive experience.
• Strong remote team leadership and virtual collaboration skills.
• Solid understanding of retail P&L, inventory control, supply chain logistics, and customer relationship management.
• Excellent analytical and problem solving abilities with data-driven mindset.
• Excellent communication, interpersonal and presentation skills to influence stakeholders.

Responsibilities

• Develop and refine operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction across retail touchpoints.
• Oversee daily operations of multiple retail departments and ensure adherence to policies and standards.
• Lead and mentor a geographically dispersed team through virtual engagement.
• Analyze KPIs and data to identify trends and implement action plans.
• Collaborate with marketing, supply chain, and finance to align operational initiatives.
• Drive process improvements, technology adoption, and new operational frameworks.
• Ensure compliance with health, safety, and regulatory requirements.

Job description

Placements24 is seeking a Senior Retail Operations Manager to lead a remote-first team and optimize retail operations across multiple business units. The role emphasizes driving efficiency, profitability, and strategic initiatives in a fast-paced retail environment.

You will oversee dispersed teams, leverage data to drive improvements, and collaborate with cross-functional teams to implement operational excellence and innovative practices that enhance customer experience.