Remote Lead, Retail Operations & Strategy

Placements24; George; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Placements24 is seeking an experienced Lead Retail Operations Manager to oversee all remote retail activities across channels. You will develop and execute strategic operational plans, manage dispersed teams, and leverage technology to enhance customer experience and performance.

The role requires a strong background in retail operations, supply chain, and analytics, plus the ability to drive cross-functional initiatives in a fully remote environment.

Qualifications

• 8+ years in retail operations management, including leadership roles.
• Experience managing complex retail operations across channels or locations.
• Strong understanding of supply chain, inventory, and logistics.

Responsibilities

• Develop and implement comprehensive retail operation strategies for remote settings.
• Lead and coach remote retail teams to high performance.
• Oversee inventory, logistics, and distribution to optimize costs and efficiency.
• Analyze sales data and customer feedback to drive data-driven improvements.
• Maintain high standards of customer service across all channels.
• Develop budgets and monitor financial targets for retail operations.
• Collaborate with marketing, sales, and product teams to ensure smooth operations.
• Identify and adopt best practices and new technologies to boost efficiency.

Skills

Leadership

Remote team management

Data analytics

Strategic planning

Retail operations

Education

Bachelor's degree in Business Administration

MBA or equivalent experience

Tools

Retail analytics software

Job description

Placements24 is seeking an experienced Lead Retail Operations Manager to oversee all remote retail activities across channels. You will develop and execute strategic operational plans, manage dispersed teams, and leverage technology to enhance customer experience and performance.

The role requires a strong background in retail operations, supply chain, and analytics, plus the ability to drive cross-functional initiatives in a fully remote environment.