Remote Field Service Technician - Industrial Machinery

Placements24; Pretoria; Hybrid; ZAR 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Performance bonuses

Health insurance

Professional development

Zusammenfassung

Placements24 is seeking a highly skilled Remote Field Service Technician to join our global manufacturing client’s support team. This fully remote role supports clients nationwide, with a focus on Pretoria, Gauteng, diagnosing and resolving complex issues via remote tools, video consultations, and virtual guidance.

You will lead remote troubleshooting, create knowledge bases, and train customer teams while collaborating with engineering for product improvements.

Qualifikationen

• Must have a technical diploma or degree in Mechanical or Electrical Engineering.
• Minimum of 5 years of field service or technical support experience in industrial machinery.
• Proficient with remote diagnostic tools, video conferencing, and CRM systems.

Aufgaben

• Provide remote technical support, troubleshooting, and diagnostics for industrial equipment.
• Guide customers and on-site technicians through complex repair and maintenance procedures via video and voice calls.
• Analyze equipment performance data and logs to identify potential issues and recommend preventative measures.
• Develop and update technical documentation, including remote support guides and FAQs.
• Collaborate with engineering and product development teams to provide feedback on equipment performance and potential improvements.
• Manage service requests and maintain accurate records of all remote support interactions and resolutions.
• Ensure timely resolution of technical issues to maximize equipment uptime for clients.
• Conduct remote training sessions for customer service teams and end-users.
• Stay current with product updates, technical bulletins, and service procedures.
• Maintain a high level of customer satisfaction through effective remote communication and problem-solving.

Kenntnisse

Remote troubleshooting

Communication skills

Time management

Analytical skills

Ausbildung

Mechanical or Electrical Engineering degree

Tools

Remote diagnostic tools

Video conferencing software

CRM systems

Jobbeschreibung

Placements24 is seeking a highly skilled Remote Field Service Technician to join our global manufacturing client’s support team. This fully remote role supports clients nationwide, with a focus on Pretoria, Gauteng, diagnosing and resolving complex issues via remote tools, video consultations, and virtual guidance.

You will lead remote troubleshooting, create knowledge bases, and train customer teams while collaborating with engineering for product improvements.