Remote Field Service Technician – Industrial Machinery

Placements24; Vereeniging; Hybrid; ZAR 360.000 - 480.000; Vollzeit

Benefits dieser Stelle

Competitive annual salary and bonuses

Medical and retirement benefits

Company-provided laptop, internet

Advanced technical training

Flexible remote work setup

Collaborative team environment

Zusammenfassung

Placements24 is seeking a Field Service Technician to join a remote support team servicing clients across South Africa, with a focus in Vereeniging, Gauteng. The role centers on expert diagnostics, guidance to on-site engineers, and proactive issue resolution to minimise downtime.

Candidates should have a technical degree and at least 5 years in field service or technical support for complex machinery, with strong communication and remote diagnostic capabilities.

Qualifikationen

• Technical qualification or degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum of 5 years of experience in field service or technical support for complex industrial machinery.
• Strong understanding of mechanical, electrical, and electronic systems.
• Proficiency with diagnostic software and remote access tools.
• Excellent troubleshooting and communication skills.

Aufgaben

• Provide remote technical support, troubleshooting, and diagnostic services for specialised industrial equipment.
• Guide customers and on-site technicians through installation, maintenance, and repair procedures via phone, video conferencing, and remote access.
• Analyze equipment performance data and identify root causes of malfunctions.
• Develop and document clear, step-by-step solutions for technical issues.
• Collaborate with engineering and product development teams to feedback on product performance and potential improvements.
• Maintain comprehensive records of all support interactions, resolutions, and customer feedback.
• Assist in creating and updating technical documentation, service manuals, and knowledge base articles.
• Manage support escalations and ensure timely resolution of critical customer issues.
• Stay current with product updates, new technologies, and service bulletins.
• Ensure a high level of customer satisfaction through effective and timely technical support.

Kenntnisse

Communication skills

Problem-solving

Independent work

Ausbildung

Technical degree in Mechanical or Electrical Engineering

Tools

Diagnostic software

Remote access tools

Jobbeschreibung

Placements24 is seeking a Field Service Technician to join a remote support team servicing clients across South Africa, with a focus in Vereeniging, Gauteng. The role centers on expert diagnostics, guidance to on-site engineers, and proactive issue resolution to minimise downtime.

Candidates should have a technical degree and at least 5 years in field service or technical support for complex machinery, with strong communication and remote diagnostic capabilities.