Remote Field Service Technician - Industrial Equipment

Placements24; Pretoria; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Professional development

Job summary

Placements24 is seeking a highly skilled Remote Field Service Technician to join our global manufacturing client’s support team. This fully remote role supports clients nationwide, with a focus on Pretoria, Gauteng, diagnosing and resolving complex issues via remote tools, video consultations, and virtual guidance.

You will lead remote troubleshooting, create knowledge bases, and train customer teams while collaborating with engineering for product improvements.

Qualifications

• Must have a technical diploma or degree in Mechanical or Electrical Engineering.
• Minimum of 5 years of field service or technical support experience in industrial machinery.
• Proficient with remote diagnostic tools, video conferencing, and CRM systems.

Responsibilities

• Provide remote technical support, troubleshooting, and diagnostics for industrial equipment.
• Guide customers and on-site technicians through complex repair and maintenance procedures via video and voice calls.
• Analyze equipment performance data and logs to identify potential issues and recommend preventative measures.
• Develop and update technical documentation, including remote support guides and FAQs.
• Collaborate with engineering and product development teams to provide feedback on equipment performance and potential improvements.
• Manage service requests and maintain accurate records of all remote support interactions and resolutions.
• Ensure timely resolution of technical issues to maximize equipment uptime for clients.
• Conduct remote training sessions for customer service teams and end-users.
• Stay current with product updates, technical bulletins, and service procedures.
• Maintain a high level of customer satisfaction through effective remote communication and problem-solving.

Skills

Remote troubleshooting

Communication skills

Time management

Analytical skills

Education

Mechanical or Electrical Engineering degree

Tools

Remote diagnostic tools

Video conferencing software

CRM systems

Job description

About the Role

Our client, a global manufacturer of specialized industrial equipment, is seeking a highly proficient Remote Field Service Technician to join their dedicated support team. This role is entirely remote, allowing you to leverage your extensive technical expertise to assist clients across the nation, with a particular focus on supporting operations in and around Pretoria, Gauteng . You will be the primary point of contact for diagnosing and resolving complex technical issues with our equipment, primarily through advanced remote diagnostic tools, video conferencing, and detailed virtual consultations. This position is critical for minimizing downtime and ensuring client satisfaction. The successful candidate will be adept at guiding on-site personnel through intricate repair and maintenance procedures.

Key Responsibilities

• Provide remote technical support, troubleshooting, and diagnostics for industrial equipment.
• Guide customers and on-site technicians through complex repair and maintenance procedures via video and voice calls.
• Analyze equipment performance data and logs to identify potential issues and recommend preventative measures.
• Develop and update technical documentation, including remote support guides and FAQs.
• Collaborate with engineering and product development teams to provide feedback on equipment performance and potential improvements.
• Manage service requests and maintain accurate records of all remote support interactions and resolutions.
• Ensure timely resolution of technical issues to maximize equipment uptime for clients.
• Conduct remote training sessions for customer service teams and end-users.
• Stay current with product updates, technical bulletins, and service procedures.
• Maintain a high level of customer satisfaction through effective remote communication and problem-solving.

Requirements

• Technical diploma or degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• Minimum of 5 years of experience in field service or technical support for industrial machinery.
• Strong understanding of mechanical, electrical, and electronic systems within industrial equipment.
• Proficiency in using remote diagnostic tools, video conferencing software, and CRM systems.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues remotely.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to non-technical users.
• Self-motivated and able to work independently in a remote environment, managing time effectively.
• Experience with reading and interpreting technical manuals and schematics.
• Familiarity with common industrial equipment types (e.g., pumps, motors, control panels).
• Ability to train and mentor others remotely.
• Adaptability to evolving technologies and support methodologies.

Benefits

This position offers the flexibility of being fully remote. Our client provides a competitive salary and annual performance bonuses. Comprehensive health, dental, and vision insurance are included. Opportunities for continuous learning and professional development through online courses and certifications are available. Generous paid time off and retirement savings plan contributions are standard. You will be part of a global team dedicated to providing exceptional service and support to a wide range of industries, impacting clients in Gauteng and across South Africa.