Remote Family Support Navigator & Advocate

Placements24; Benoni; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Health and wellness benefits

Professional development

EAP

Job summary

Placements24 is seeking a compassionate Remote Family Support Navigator to guide families through social service systems from anywhere in South Africa. You will provide emotional support, practical advice, and advocacy while maintaining confidentiality and managing a caseload remotely.

Collaboration with a distributed team and commitment to social justice are essential. The role focuses on empowering families to access resources, coordinate care, and build resilient households through virtual

Qualifications

• Experience working with families in social support or case management is essential.
• Excellent virtual communication and active listening skills.
• Strong understanding of child development and family dynamics.

Responsibilities

• Conduct needs assessments for families and identify required support.
• Create personalized navigation plans to connect families with services.
• Provide ongoing emotional support and advocacy for clients.
• Coordinate communication between families and service providers for care.
• Maintain confidential client records using secure online systems.
• Educate families on rights and available resources.
• Lead virtual information sessions for families on relevant topics.
• Collaborate with social workers, counselors, and community partners.
• Monitor progress and adjust plans as needed.
• Contribute to program development based on feedback.

Job description

Placements24 is seeking a compassionate Remote Family Support Navigator to guide families through social service systems from anywhere in South Africa. You will provide emotional support, practical advice, and advocacy while maintaining confidentiality and managing a caseload remotely.

Collaboration with a distributed team and commitment to social justice are essential. The role focuses on empowering families to access resources, coordinate care, and build resilient households through virtual