Remote Family Support Navigator

Placements24; Benoni; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Health and wellness benefits

Professional development

EAP

Job summary

Placements24 is seeking a compassionate Remote Family Support Navigator to guide families through social service systems from anywhere in South Africa. You will provide emotional support, practical advice, and advocacy while maintaining confidentiality and managing a caseload remotely.

Collaboration with a distributed team and commitment to social justice are essential. The role focuses on empowering families to access resources, coordinate care, and build resilient households through virtual

Qualifications

• Experience working with families in social support or case management is essential.
• Excellent virtual communication and active listening skills.
• Strong understanding of child development and family dynamics.

Responsibilities

• Conduct needs assessments for families and identify required support.
• Create personalized navigation plans to connect families with services.
• Provide ongoing emotional support and advocacy for clients.
• Coordinate communication between families and service providers for care.
• Maintain confidential client records using secure online systems.
• Educate families on rights and available resources.
• Lead virtual information sessions for families on relevant topics.
• Collaborate with social workers, counselors, and community partners.
• Monitor progress and adjust plans as needed.
• Contribute to program development based on feedback.

Job description

About the Role

Our client is seeking a compassionate and highly organized Remote Family Support Navigator to join their dedicated team. This is a fully remote position, allowing you to provide essential support services from anywhere within South Africa. The role involves guiding families through complex social service systems, connecting them with necessary resources, and empowering them to build stronger, more resilient households. You will act as a primary point of contact, offering emotional support, practical advice, and advocacy. The ideal candidate possesses a deep understanding of family dynamics, child welfare, and community resources, combined with excellent virtual communication and case management skills. This role requires a self-motivated individual who can manage a caseload remotely, maintain confidentiality, and work collaboratively with a distributed team. We are looking for someone with a strong commitment to social justice and a passion for improving the lives of families in need. Leveraging technology to provide accessible and effective support is key to this position. Join us in making a significant positive impact on families' lives through this rewarding remote opportunity.

Key Responsibilities

• Conduct comprehensive needs assessments for families, identifying challenges and support requirements.


• Develop personalized navigation plans to connect families with appropriate services (e.g., healthcare, education, housing, financial assistance).


• Provide ongoing emotional support, guidance, and advocacy for families throughout their journey.


• Facilitate communication between families and service providers to ensure coordinated care.


• Maintain accurate, confidential, and up-to-date client records and case notes using secure online systems.


• Educate families on their rights, available resources, and navigating bureaucratic processes.


• Organize and lead virtual workshops or information sessions for families on relevant topics.


• Collaborate effectively with a multidisciplinary team of social workers, counselors, and community partners.


• Monitor family progress and regularly review navigation plans to ensure effectiveness.


• Contribute to program development and service improvement initiatives based on client feedback and outcomes.

Requirements

• A relevant tertiary qualification in Social Work, Family Studies, Psychology, or a related field.


• Minimum of 5 years of experience working directly with families in a social support, counseling, or case management capacity.


• Demonstrated experience in navigating social service systems and advocating for clients.


• Excellent understanding of child development, family dynamics, and common social challenges.


• Exceptional virtual communication skills, including active listening, empathy, and clear articulation.


• Proficiency in using remote work technologies, including video conferencing, CRM systems, and secure digital record-keeping platforms.


• Strong organizational skills and the ability to manage a diverse caseload remotely.


• A proactive approach to problem-solving and resource identification.


• Commitment to confidentiality and ethical practice.


• Ability to work independently with minimal supervision.

Benefits

• Competitive salary commensurate with experience and qualifications.


• Fully remote working arrangement, offering unparalleled flexibility.


• Comprehensive health and wellness benefits.


• Opportunities for professional development, training, and certifications.


• Supportive and collaborative virtual team environment.


• Annual leave and paid public holidays.


• Contribution to a retirement annuity.


• Employee Assistance Program (EAP).