Remote EdTech Customer Experience Pro

Placements24; LegKraal Gate; Hybrid; ZAR 360,000 - 480,000; Full time

Job summary

Placements24 is hiring a Remote Customer Experience Specialist in South Africa. You will handle inquiries across channels, resolve technical and non-technical issues, and guide users through platform features from home base.

The role emphasizes empathy, proactive feedback, and independent work in a remote-first culture. Ideal candidates have at least 3 years in customer support or success, strong written and verbal communication, and experience with CRM and helpdesk tools.

Qualifications

• Minimum 3 years in customer support, success or related client-facing role.
• Remote-friendly, self-motivated with strong communication skills.
• Bachelor's degree or equivalent practical experience in a relevant field.

Responsibilities

• Provide multichannel support (email, chat, phone) to learners, educators, and parents.
• Troubleshoot platform issues and guide users through navigation and enrollment.
• Document interactions and resolutions in the CRM system.
• Identify trends and report feedback for product improvements.
• Create and maintain help center articles and tutorials.
• Collaborate with product, engineering, and marketing for a cohesive journey.
• Ensure timely resolution of tickets and high customer satisfaction.

Skills

Customer support

Remote work

CRM software

Problem solving

Communication

Education

Bachelor's degree

Tools

CRM systems

Helpdesk tools

Ticketing systems

Job description

Placements24 is hiring a Remote Customer Experience Specialist in South Africa. You will handle inquiries across channels, resolve technical and non-technical issues, and guide users through platform features from home base.

The role emphasizes empathy, proactive feedback, and independent work in a remote-first culture. Ideal candidates have at least 3 years in customer support or success, strong written and verbal communication, and experience with CRM and helpdesk tools.