Remote Customer Support Pro - Empathetic Troubleshooter

Placements24

KwaZulu-Natal

Remote

ZAR 180,000 - 300,000

Full time

2 days ago

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Benefits offered by this job

Remote work infrastructure support

Career development opportunities

Work-from-home flexibility

Collaborative remote team environment

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join our client’s team in South Africa. You will handle inquiries via phone, email, and chat, resolve technical and non-technical issues, and ensure a positive user experience from your home office.

The role requires strong English communication, a second SA official language, experience in helpdesk or support, and familiarity with CRM systems.

Qualifications

Experience in a customer service or helpdesk role.
Excellent English communication and at least one other South African official language.
Familiarity with CRM software and helpdesk ticketing systems.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat.
Troubleshoot and resolve technical and non-technical issues efficiently.
Educate customers on product features and best practices.
Document all customer interactions and resolutions in the CRM system.
Escalate complex issues to senior support staff or relevant departments.
Contribute to the knowledge base by creating and updating support articles.
Identify trends in customer issues and provide feedback to product development teams.
Maintain a high level of customer satisfaction through clear communication.
Adhere to company policies and procedures at all times.
Collaborate with team members to share best practices and improve service delivery.