Remote Customer Support Specialist - Global Team, SA

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Health benefits

Professional development

Remote-first culture

Learning resources

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join their globally distributed team in South Africa. You will handle inquiries via email, chat and social media, troubleshoot issues, and ensure customer satisfaction while upholding service standards.

The ideal candidate has proven remote support experience, excellent written and verbal communication, strong technical aptitude, and proficiency with CRM tools.

Qualifications

• Experience in a customer support or helpdesk role, preferably remote.
• Excellent written and verbal communication, detail-oriented.
• Strong technical aptitude and quick learning of software and systems.
• Proficient with CRM software and digital tools.
• Stable internet connection and suitable remote workspace.
• Based in or eligible to work remotely from Mossel Bay, Western Cape, ZA.

Responsibilities

• Provide timely and professional customer support via email, chat and social media.
• Assist customers with product inquiries, technical issues and general requests.
• Troubleshoot and resolve problems, documenting all interactions.
• Escalate complex issues to internal teams or senior staff.
• Maintain understanding of products and services to give accurate info.
• Contribute to knowledge base with solutions and FAQs.
• Identify opportunities to improve the customer experience.
• Collaborate with remote team members across regions.
• Adhere to SLAs and company support policies.
• Represent the company with a customer-centric approach.

Skills

Customer support

Communication skills

Technical aptitude

CRM proficiency

Self-motivated

Remote work capable

Independent work

Education

High school diploma or equivalent

College degree

Tools

CRM software

Job description

Placements24 is seeking a Remote Customer Support Specialist to join their globally distributed team in South Africa. You will handle inquiries via email, chat and social media, troubleshoot issues, and ensure customer satisfaction while upholding service standards.

The ideal candidate has proven remote support experience, excellent written and verbal communication, strong technical aptitude, and proficiency with CRM tools.