Remote Customer Support Pro — Growth & Impact

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Career growth

Performance reviews

Home office allowance

Global team

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join its fully remote team serving customers across South Africa. You will handle inquiries via email, chat and phone, troubleshoot issues and provide accurate product information.

This role offers flexibility, a home office setup allowance, and opportunities for career development within a global, collaborative team. Strong communication, problem solving and reliable internet are essential, with occasional evening or weekend hours.

Qualifications

• Proven experience in customer support or contact center.
• Excellent written and verbal English communication.
• Strong problem-solving and attention to detail.
• Experience with CRM systems and customer support software.
• Ability to multitask and manage time remotely.
• Passion for helping customers and delivering great service.
• Self-motivated with minimal supervision.
• Stable high-speed internet and a dedicated home office.
• Willingness to work evenings/weekends as needed.
• Adaptability to new technologies and processes.

Responsibilities

• Handle high volume inquiries via email, chat, and phone.
• Troubleshoot and resolve orders, product, and service issues.
• Provide accurate product and service information.
• Process returns, exchanges, refunds per policy.
• Document interactions in the CRM.
• Identify priority issues and escalate.
• Suggest process improvements.
• Maintain a positive empathetic attitude toward customers.
• Collaborate with team to reach goals.
• Proactively identify opportunities to improve the customer experience.

Skills

Experience in customer support

English communication

Problem solving

CRM software

Remote work capable

Multitasking

Independent worker

Reliable internet

Flexibility

Adaptability

Tools

CRM software

Helpdesk software

Job description

Placements24 is seeking a Remote Customer Support Specialist to join its fully remote team serving customers across South Africa. You will handle inquiries via email, chat and phone, troubleshoot issues and provide accurate product information.

This role offers flexibility, a home office setup allowance, and opportunities for career development within a global, collaborative team. Strong communication, problem solving and reliable internet are essential, with occasional evening or weekend hours.