Remote Customer Experience Specialist — Elevate Support

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Comprehensive training program

Career growth opportunities

Supportive remote team environment

Work with a reputable retail brand

Paid time off and holidays

Job summary

Placements24 is seeking a Customer Experience Associate to join a fully remote team serving customers across East London, Eastern Cape and beyond. You will handle inquiries via email, chat, and phone when needed, ensuring friendly, efficient support and first‑point resolution where possible.

The role emphasizes empathy, clear communication, and problem solving in a digital environment. You will document interactions, participate in training, and contribute to building loyalty for a leading

Qualifications

• Experience in customer service or call center roles.
• Exceptional verbal and written communication with a friendly tone.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfort with CRM systems and digital tools.

Responsibilities

• Respond to customer inquiries across email, chat, and phone when needed.
• Provide product information, process returns and exchanges, and answer order questions.
• Maintain detailed records of customer interactions and feedback.
• Identify and escalate complex issues to the appropriate team.
• Strive for first-contact resolution and proactive problem solving.
• Contribute to service and product improvements with customer insights.
• Follow company guidelines and procedures in all interactions.
• Assist in training new team members on customer service protocols.
• Foster loyalty through positive and supportive customer interactions.
• Stay updated on products, services, and policies to provide accurate information.

Skills

Customer service

Communication

Active listening

Problem solving

Remote work

Multichannel support

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a Customer Experience Associate to join a fully remote team serving customers across East London, Eastern Cape and beyond. You will handle inquiries via email, chat, and phone when needed, ensuring friendly, efficient support and first‑point resolution where possible.

The role emphasizes empathy, clear communication, and problem solving in a digital environment. You will document interactions, participate in training, and contribute to building loyalty for a leading