Remote E-commerce Operations Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive salary and benefits

Training and development resources

Collaborative remote team culture

Job summary

Placements24 is seeking a diligent Remote E-commerce Operations Coordinator to oversee logistics and operations for the online store. This fully remote role supports order fulfillment, inventory control, and customer satisfaction from anywhere in South Africa.

You will coordinate with warehouses, manage shipping, process returns, and ensure accurate product information across the platform. Strong organization and multi-tasking are essential for success in this fast-paced environment.

Qualifications

• Experience in e-commerce operations, logistics, or supply chain management.
• Strong understanding of order fulfillment and inventory management.
• Proficiency with e-commerce platforms and backend systems.
• Excellent organizational and time-management skills with high accuracy.
• Remote collaboration and independent work ability.

Responsibilities

• Oversee end-to-end order fulfillment for the e-commerce platform.
• Manage inventory and coordinate with 3PL partners for stock accuracy.
• Process orders, generate shipping labels, and track shipments.
• Handle customer inquiries about order status, shipping, and returns.
• Manage returns and exchanges per company policies.
• Monitor website data for order processing issues and resolve them.
• Collaborate with customer service to address issues.
• Maintain accurate product information and pricing on the platform.
• Identify opportunities to improve operational efficiency and reduce costs.
• Prepare regular reports on key metrics like order volume and return rates.

Skills

E-commerce operations

Logistics

Supply chain management

Remote work

Education

Bachelor's degree or equivalent experience in a relevant field

Tools

E-commerce platforms

Backend systems

Shipping software

Job description

Placements24 is seeking a diligent Remote E-commerce Operations Coordinator to oversee logistics and operations for the online store. This fully remote role supports order fulfillment, inventory control, and customer satisfaction from anywhere in South Africa.

You will coordinate with warehouses, manage shipping, process returns, and ensure accurate product information across the platform. Strong organization and multi-tasking are essential for success in this fast-paced environment.