Remote Customer Care Specialist – E‑commerce & Retail

Placements24; Klerksdorp; Híbrido; ZAR 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Comprehensive training

Career progression

Flexible schedule

Resumo da oferta

Placements24 is seeking a dedicated Customer Service Representative to join its remote team supporting the Klerksdorp operations. You will handle inquiries across email, phone, and chat, ensuring customer satisfaction from home.

The role requires strong communication, problem-solving, and CRM navigation, with full-time remote work and comprehensive training provided to help you grow within the brand.

Qualificações

• Proven experience in customer service, retail or e-commerce.

Responsabilidades

• Respond to customer inquiries via email, phone, and chat.
• Provide information on products, services, orders and returns.
• Resolve issues and escalate when needed.
• Process orders, returns and exchanges accurately.
• Maintain records in the CRM system.
• Collaborate with departments to resolve complex issues.
• Identify opportunities to improve customer experience.
• Maintain a productive remote work environment.
• Adhere to company policies while delivering service.
• Contribute to team goals.

Conhecimentos

Customer service

Communication skills

Problem solving

CRM software

Multitasking

Remote work

Ferramentas

Email platforms

Chat tools

Descrição da oferta de emprego

Placements24 is seeking a dedicated Customer Service Representative to join its remote team supporting the Klerksdorp operations. You will handle inquiries across email, phone, and chat, ensuring customer satisfaction from home.

The role requires strong communication, problem-solving, and CRM navigation, with full-time remote work and comprehensive training provided to help you grow within the brand.