Remote E-commerce Support Specialist

Placements24; George; Hybrid; ZAR 170,000 - 260,000; Full time

Benefits offered by this job

Remote work

Health insurance

PTO

Professional development

Job summary

Placements24 is seeking a dedicated E-commerce Customer Service Representative to join our remote team serving customers nationwide from George. You will handle inquiries, resolve issues, and support customers across email, chat, and phone, ensuring a seamless online shopping experience.

As a primary contact for customers, you will provide product information, process returns, and document interactions in our CRM, collaborating with other departments to resolve complex issues and maintain high

Qualifications

• Experience in a customer service role, preferably e-commerce or retail.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and online communication tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone regarding orders, products, and services.
• Resolve customer complaints and issues effectively, aiming for first-contact resolution.
• Process returns, exchanges, and refunds according to company policy.
• Provide detailed product information and guidance to assist customers in their purchasing decisions.
• Maintain accurate customer records and document all interactions in the CRM system.
• Collaborate with other departments to address and resolve complex customer issues.

Skills

Customer service

Communication skills

CRM proficiency

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a dedicated E-commerce Customer Service Representative to join our remote team serving customers nationwide from George. You will handle inquiries, resolve issues, and support customers across email, chat, and phone, ensuring a seamless online shopping experience.

As a primary contact for customers, you will provide product information, process returns, and document interactions in our CRM, collaborating with other departments to resolve complex issues and maintain high