E-commerce Customer Service Representative

Placements24; George; Hybrid; ZAR 170,000 - 260,000; Full time

Benefits offered by this job

Remote work

Health insurance

PTO

Professional development

Job summary

Placements24 is seeking a dedicated E-commerce Customer Service Representative to join our remote team serving customers nationwide from George. You will handle inquiries, resolve issues, and support customers across email, chat, and phone, ensuring a seamless online shopping experience.

As a primary contact for customers, you will provide product information, process returns, and document interactions in our CRM, collaborating with other departments to resolve complex issues and maintain high

Qualifications

• Experience in a customer service role, preferably e-commerce or retail.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and online communication tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone regarding orders, products, and services.
• Resolve customer complaints and issues effectively, aiming for first-contact resolution.
• Process returns, exchanges, and refunds according to company policy.
• Provide detailed product information and guidance to assist customers in their purchasing decisions.
• Maintain accurate customer records and document all interactions in the CRM system.
• Collaborate with other departments to address and resolve complex customer issues.

Skills

Customer service

Communication skills

CRM proficiency

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated and empathetic E-commerce Customer Service Representative to join their remote team, serving customers nationwide from their base in George . This role is crucial for ensuring a seamless online shopping experience, handling customer inquiries, resolving issues, and providing support across various digital channels. You will be the primary point of contact for customers, embodying the brand's commitment to exceptional service and satisfaction, all while working from the comfort of your home office. This is an ideal position for a motivated individual who excels in communication and problem-solving within a virtual setting.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone regarding orders, products, and services.
• Resolve customer complaints and issues effectively, aiming for first-contact resolution.
• Process returns, exchanges, and refunds according to company policy.
• Provide detailed product information and guidance to assist customers in their purchasing decisions.
• Maintain accurate customer records and document all interactions in the CRM system.
• Collaborate with other departments to address and resolve complex customer issues.

Requirements

• Previous experience in a customer service role, preferably in e-commerce or retail.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and online communication tools.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Ability to manage multiple tasks and prioritize effectively in a remote work environment.
• High school diploma or equivalent required; some college experience preferred.

Benefits

• Competitive annual salary with performance incentives.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off and company holidays.
• Opportunities for remote training and professional development.