Remote Retail Customer Experience Specialist

Placements24; Sandton; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Health, dental, and vision insurance

Training and professional development

Company-provided equipment

Performance bonuses

Job summary

Placements24 is seeking a dedicated Remote Retail Customer Service Specialist to join its fully remote team. You will be the primary contact for customers, handling inquiries via phone, email, and chat, while leveraging product knowledge to ensure satisfaction and loyalty.

In this role, you will process orders, returns, and account updates, maintain CRM records, and collaborate with teams to resolve issues promptly.

Qualifications

• Proven experience in customer service in retail/e‑commerce.
• Excellent verbal and written communication; strong listening.
• Familiar with CRM platforms and support tools.
• Ability to multitask and manage time in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product/service information, policies, and promotions.
• Resolve issues and escalate complex cases as needed.
• Process orders, returns, exchanges, and manage accounts accurately.
• Maintain detailed records in the CRM system.
• Identify opportunities to improve the customer experience and share feedback.

Skills

Customer service

Active listening

Verbal & written communication

Remote work

Time management

Tools

CRM software

Job description

Placements24 is seeking a dedicated Remote Retail Customer Service Specialist to join its fully remote team. You will be the primary contact for customers, handling inquiries via phone, email, and chat, while leveraging product knowledge to ensure satisfaction and loyalty.

In this role, you will process orders, returns, and account updates, maintain CRM records, and collaborate with teams to resolve issues promptly.