Remote Retail Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 120,000 - 160,000; Full time

Benefits offered by this job

Fully remote position

Career development

Comprehensive training

Collaborative online environment

Job summary

Placements24 is hiring a Remote Retail Associate to join the customer support team from home, serving customers nationwide in a fully remote capacity. You will handle inquiries across multiple channels, manage orders, and contribute to post-purchase satisfaction.

The role emphasizes excellent communication, problem-solving, and the ability to work independently in a remote setting while maintaining accurate CRM records.

Qualifications

• Proven experience in customer service.
• Excellent communication, listening, and interpersonal skills.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order tracking, returns, and exchanges.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Provide feedback to management on customer service trends and potential improvements.

Skills

Customer service

Communication

Problem-solving

Time management

Remote work

Tools

CRM software

Email & chat tools

Job description

Placements24 is hiring a Remote Retail Associate to join the customer support team from home, serving customers nationwide in a fully remote capacity. You will handle inquiries across multiple channels, manage orders, and contribute to post-purchase satisfaction.

The role emphasizes excellent communication, problem-solving, and the ability to work independently in a remote setting while maintaining accurate CRM records.