Remote E-commerce Customer Experience Specialist

Placements24; Soweto; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health, dental, and vision insurance

Paid time off

Professional development

Job summary

Placements24 is seeking a remote E-commerce Customer Experience Specialist to support operations across South Africa. You will be the primary contact for customer inquiries, issues, and feedback, delivering outstanding service and building brand loyalty in a fully remote role.

The ideal candidate has 2+ years in customer service within e-commerce or retail, excellent communication, and proficiency with CRM and help desk systems. Join a collaborative remote team focused on customer satisfaction.

Qualifications

• Excellent communication and customer service skills.
• Strong interpersonal and active listening abilities.
• Ability to manage inquiries calmly and efficiently in a remote setting.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely, professional, and helpful manner.
• Troubleshoot and resolve customer issues related to orders, shipping, returns, and product information for the e-commerce platform.
• Proactively identify and escalate recurring customer issues to relevant departments for process improvement.
• Gather customer feedback and insights to inform improvements in products, services, and the overall online shopping experience.
• Maintain a high level of product knowledge to effectively assist customers and provide recommendations.

Skills

Communication

Interpersonal skills

Active listening

Education

High school diploma

Tools

CRM software

Help desk systems

Job description

Placements24 is seeking a remote E-commerce Customer Experience Specialist to support operations across South Africa. You will be the primary contact for customer inquiries, issues, and feedback, delivering outstanding service and building brand loyalty in a fully remote role.

The ideal candidate has 2+ years in customer service within e-commerce or retail, excellent communication, and proficiency with CRM and help desk systems. Join a collaborative remote team focused on customer satisfaction.