Remote E-commerce Sales & Support Specialist

Placements24; Gqeberha; Hybrid; ZAR 55,000 - 83,000; Full time

Benefits offered by this job

Competitive hourly wage

Flexible remote work

Growth opportunities

Product exposure

Supportive remote team

Job summary

Placements24 is seeking a Retail Sales Specialist to join their online sales team, supporting customers primarily based in the Port Elizabeth region. This remote role focuses on engaging potential customers through digital channels, answering product inquiries, and facilitating online sales conversions.

You will provide product expertise, maintain up-to-date knowledge of offerings, and collaborate with marketing to translate customer feedback into sales campaigns.

Qualifications

• Experience in customer service or sales, preferably in ecommerce or retail.
• Excellent written and verbal English communication.
• Proficiency with computers, online tools, and CRM software.
• Ability to work remotely and manage time effectively.
• Customer-centric mindset with a passion for helping customers.
• Experience with online retail platforms and sales processes.

Responsibilities

• Respond to customer inquiries via email, chat, and phone regarding products, orders, and services.
• Provide detailed product information, recommendations, and support to online shoppers.
• Assist customers with the online purchasing process for a seamless experience.
• Process online orders, manage customer accounts, and resolve order-related issues.
• Collaborate with marketing to provide customer feedback for campaigns.
• Maintain up-to-date knowledge of product offerings and promotions.

Skills

Customer service

Sales

Communication

CRM software

E-commerce

Independent work

Tools

CRM software

Job description

Placements24 is seeking a Retail Sales Specialist to join their online sales team, supporting customers primarily based in the Port Elizabeth region. This remote role focuses on engaging potential customers through digital channels, answering product inquiries, and facilitating online sales conversions.

You will provide product expertise, maintain up-to-date knowledge of offerings, and collaborate with marketing to translate customer feedback into sales campaigns.