Remote E-commerce Operations Coordinator - FMCG

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 280,000; Full time

Job summary

Placements24 is seeking a dedicated Remote E-commerce Operations Coordinator to manage end-to-end online sales, order fulfillment, inventory, and customer service from a home office.

The ideal candidate will bring experience with Shopify or WooCommerce, strong organizational skills, and the ability to optimize the customer journey in a fast-paced FMCG environment. This fully remote role offers flexible working arrangements and growth opportunities.

Qualifications

• Bachelor's degree or relevant diploma in Business Administration, E-commerce, or related field.
• Minimum 2 years' experience in e-commerce operations or related role, FMCG preferred.
• Proven experience with e-commerce platforms (Shopify, WooCommerce) and order management systems.
• Strong understanding of online sales, inventory management, and logistics.
• Excellent customer service and communication skills; highly organized and detail-oriented.
• Ability to work independently in a remote environment.
• Proficiency in MS Office and familiarity with analytics tools.

Responsibilities

• Manage daily e-commerce operations including order processing, inventory updates, and website content.
• Coordinate with fulfillment partners and logistics providers for timely delivery.
• Oversee inventory levels across online channels and rotate stock to prevent stockouts.
• Respond to customer inquiries and resolve issues related to orders and shipping.
• Analyze e-commerce sales data to identify trends and improvement opportunities.
• Collaborate with marketing teams to support online promotions and campaigns.
• Ensure accuracy of product listings and descriptions on the platform.
• Assist onboarding of new products and SKUs to the store.
• Identify opportunities to improve the customer journey and streamline processes.

Skills

Customer service

Communication

Organization

Attention to detail

Time management

Remote work

Education

Bachelor's degree or diploma in Business Administration, E-commerce, or related field

Tools

Shopify

WooCommerce

Order management systems

MS Office Suite

Analytics tools

Job description

About the Role

Our client, a thriving innovator in the FMCG sector, is looking for a dedicated and detail-oriented Remote E-commerce Operations Coordinator. This fully remote role is vital for ensuring the smooth and efficient operation of our client's online sales channels. The ideal candidate will possess a strong understanding of e-commerce platforms, order fulfillment processes, inventory management, and customer service, with a passion for the fast-moving consumer goods market. This is an excellent opportunity to contribute to the growth of an online business for a reputable FMCG company, all from the comfort of your home office. You will be responsible for managing the end-to-end e-commerce operations, ensuring a seamless customer experience from order placement to delivery. The position demands excellent organizational skills, a proactive attitude, and the ability to manage multiple tasks in a fast-paced digital environment. Your contribution will be essential in optimizing our client's online sales performance and customer satisfaction.

Key Responsibilities

• Manage and monitor daily e-commerce operations, including order processing, inventory updates, and website content.
• Coordinate with fulfillment partners and logistics providers to ensure timely and accurate order delivery.
• Oversee inventory levels across various online channels, preventing stockouts and managing stock rotation.
• Respond to customer inquiries and resolve issues related to orders, shipping, and products promptly and professionally.
• Analyze e-commerce sales data and performance metrics to identify trends and areas for improvement.
• Collaborate with marketing teams to support online promotions and campaigns.
• Ensure the accuracy and completeness of product listings and descriptions on the e-commerce platform.
• Assist in the onboarding of new products and SKUs to the online store.
• Identify opportunities to enhance the customer journey and streamline operational processes.

Requirements

• A Bachelor's degree or relevant diploma in Business Administration, E-commerce, or a related field.
• A minimum of 2 years of experience in e-commerce operations or a related role, preferably within the FMCG industry.
• Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce) and order management systems.
• Strong understanding of online sales processes, inventory management, and logistics.
• Excellent customer service and communication skills.
• Highly organized with exceptional attention to detail.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Proficiency in MS Office Suite and familiarity with analytics tools is beneficial.
• A proactive approach to problem-solving and process improvement.

Benefits

• Our client offers a competitive salary package for this fully remote role, recognizing the value of dedicated e-commerce professionals.
• Benefits include the flexibility to work from home, opportunities for professional development, and contributions to health and wellness programs.
• You will join a collaborative and forward-thinking team within a leading FMCG organization.
• This position offers the chance to significantly impact the growth and success of our client's online business from anywhere.
• Embrace a role that offers autonomy, continuous learning, and the opportunity to be an integral part of a dynamic digital commerce team within the FMCG sector.