Remote E-commerce Operations Specialist

Placements24; Paarl; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Professional development

Flexible hours

Remote team collaboration

Job summary

Placements24 is seeking a proactive Remote E-commerce Operations Specialist to join our fully remote team, supporting operations for the Paarl region. You will manage online store maintenance, orders, inventory across channels, and customer service to ensure a seamless shopping experience.

In a fast-paced digital environment, you will analyze performance, optimize the sales funnel, collaborate with marketing, and ensure compliance with data privacy and regulations, driving customer satisfaction

Qualifications

• Proven experience in e-commerce operations or online retail management.
• Strong understanding of e-commerce platforms (Shopify, WooCommerce) and CMS.
• Excellent analytical skills with proficiency in website analytics.
• Exceptional written and verbal communication skills for remote work.
• Highly organized with meticulous attention to detail.

Responsibilities

• Manage and maintain the e-commerce website with accurate product listings and pricing.
• Oversee order fulfillment, coordinating with warehousing and logistics partners.
• Monitor inventory across online channels and prevent stockouts or overstock.
• Respond to customer inquiries via email, chat, or phone professionally.
• Process returns, exchanges, and refunds per company policy.
• Analyze website performance and identify UX/conversion improvements.
• Collaborate with marketing to support campaigns and promotions.
• Ensure compliance with e-commerce regulations and data privacy laws.
• Generate reports on sales, traffic, and customer feedback.
• Continuously improve the online customer journey and operational efficiency.

Skills

E-commerce ops

Shopify/WooCommerce

Analytics

Communication

Inventory mgmt

CMS

Tools

Shopify

WooCommerce

CMS

Google Analytics

Job description

Placements24 is seeking a proactive Remote E-commerce Operations Specialist to join our fully remote team, supporting operations for the Paarl region. You will manage online store maintenance, orders, inventory across channels, and customer service to ensure a seamless shopping experience.

In a fast-paced digital environment, you will analyze performance, optimize the sales funnel, collaborate with marketing, and ensure compliance with data privacy and regulations, driving customer satisfaction